ADvendio is a leading all-in-one advertising management software for media companies with customers in more than 25 countries. Supported by Salesforce’s cloud-based technology our solution is changing the way companies manage the selling, booking and invoicing of their advertising.

Some of the best-known media companies trust ADvendio for digital, print, out-of-home, and tv/radio ad sales, and to support further growth we are looking for exceptional people like you to work at our Viña office.

Join a globally expanding organization with a vision to become the world’s leading platform for streamlining the ad sales process.

Scope of work:

The Customer Success Specialist will have to focus on building and executing strategies for adoption and engagement of our analytics and software solutions, you will effortlessly develop strong customer relationships that promote retention and loyalty by assuring they are receiving exceptional value from our services and products.

Responsibilities:

Client Services Goals:

Ensure client’s success with ADvendio products through consulting and mentoring.
Increase renewal rates and actively manage churn, multiple years contracts.
Expand revenue in accounts through cross-sell and up-sell opportunities.
Influence future lifetime value through higher product adoption, customer satisfaction and overall account health scores.
Drive new business growth through greater advocacy and reference-ability.
Client Services Activities / Customer Success Activities:

Build strong partnerships with assigned clients.
Provide advice and guidance as the front-line subject matter expert to ensure successful ongoing usage and adoption of software and services.
Access and understand performance and usage trends in order to influence clients' success metrics.
Engage with the manager, Support, Delivery, and Product Development to advocate the needs of the customer to ensure customer questions, requests, enhancements and issues are promptly addressed and the feedback loop is firmly established.
Work closely with the client during implementation to ensure actionable configuration is achieved within the ADvendio solution.
‪Maintain functional and technical knowledge of current and future ADvendio products.
‪Identify opportunities to create documentation/training/support materials to better help customers be successful in using ADvendio products/services.
Continually train and develop the client’s team to drive productivity.
Advise on current trends to establish focus areas and optimal success.
Escalate appropriately when high risk situations are identified.
Track/report operational metrics for client base.
Participate in team reviews of metrics / Review with the Customer Success Team
Identify opportunities to improve effectiveness.

Required Skills/ Experience:
University degree or equivalent work experience required.
3-5+ years demonstrated success in an Account Management capacity with a strong focus on negotiating services contracts.
Experience in technology, preferably SaaS.
Ability to work independently and to identify areas of process improvement and efficiency.
Excellent customer management skills; including sales, account management, and customer service.
Strong ability to negotiate, discuss value and understand client needs.
Excellent executive presence and communication skills.
Proactive approach with strong attention to detail and organization.
Team player with a track record of building positive relationships with peers and others within a company.

We offer the flexibility to work 30 or 40 hrs per week.


We offer:
An attractive salary including a bonus.
An exciting job in the cloud computing market.
You have the opportunity to grow and take on new tasks.
Flexible working hours and a good work-life balance.
Flat hierarchies and great team spirit.
A first-class toolset.